Help With Installations and Upgrades

Question

Yesterday I installed Microsoft 365 Family subscription and received a confirmation email stating that the setup was successful. However, when I then used Word, a notification came saying that my subscription is CANCELLED. Please advise, thank you.

Answer 1

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

If you haven't tried anything yet:

Make sure you're signed in with the same Microsoft account that the subscription is linked to.

Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

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If issue still persists:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Family Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.