Need help with account phone number

Question

RECURRENT BILLING FOR MICROSOFT 365. $99.99 ON JANUARY 2, 2026

CANNOT RECALL PHONE NUMBER OF ACCOUNT BEGAN YEARS AGO

HELP! I HAVE NOT USED MICROSOFT 365 FOR MANY YEARS. RETIRED IN 2017.

WHAT TO DO TO CANCEL ACCOUNT??

Answer 1

Hey there! Nice to meet you!

Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

If you are no longer able to recover your account, you will need to reach out directly to your bank and request to freeze all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

To cancel your Microsoft 365 subscription without recalling the phone number associated with the account, you have a couple of options:

1. Contact Microsoft Support: Since you cannot access the account due to the lack of phone number information, reaching out to Microsoft Support directly may help. They can guide you through the process of verifying your identity and canceling the subscription.
2. Cancel through your bank or credit card issuer: If contacting Microsoft is not feasible, you can consider contacting your bank or credit card issuer to stop the recurring payments. This will prevent further charges while you resolve the account issue with Microsoft.

It's important to note that Microsoft takes account security seriously, so they may require verification of account ownership before proceeding with cancellation.

---

References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• Cancel your subscription in the Microsoft 365 admin center