Bill was supposed to be $69.99. Current Notice says it is $99.99

Question

Your purchase of Microsoft 365 Personal has been processed

Thanks for subscribing to Microsoft 365 Personal. We’re happy you’re here.

We've charged USD 76.81 to American Express **1000. For a complete breakdown of charges, see your order details.

Starting Monday, March 17, 2025, your payment of USD 69.99 plus applicable taxes will be charged to American Express **1000 automatically every 1 year.

We’ll tell you if this price ever changes. Cancel to stop future charges or change how you pay by visiting your Microsoft account. How do I cancel my subscription?

The above is from March 2025. I have received notice that my bill is now $99.99. Why?

Answer 1

Alex is correct that the increase is due to the inclusion of Copilot. However, you may have the option to retain the Classic suite if Copilot isn't wanted. Please see: Back to Classic

Answer 2

Hello Nancy Manire,

Thank you for reaching out in the Microsoft Q&A forum.

I understand how confusing it feels to receive a renewal notice showing $99.99 when your previous renewal was $69.99.

The price change you’re seeing is consistent with the updates Microsoft announced for Microsoft 365 Personal. The increase happened because Copilot was added to all Microsoft 365 apps starting January 16, 2025, and the subscription price was adjusted to reflect the added AI capabilities and unlimited Copilot usage.

If your previous receipt from 2025 shows $69.99 and the upcoming renewal shows $99.99, this aligns with the updated pricing communicated by Microsoft.

Your references: Advancing Microsoft 365: New capabilities and pricing update

If you want to review or change your subscription, you can do so directly from your Microsoft account’s Services & Subscriptions page. Or you can also follow instructions via these links to cacel or turn off the recurring billing:

• Cancel your Microsoft subscription
• Turn recurring billing on or off for a Microsoft subscription

Hope this helps