Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Cannot login to my business account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 30%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Salvador Ramirez
0
Reputation points
I'm locked out completely and need to update authenticator app access.
I have my password, recovery phone and recovery email though it won't give me access.
I was told to follow this:
https://learn.microsoft.com/en-us/answers/questions/5581895/cannot-login-to-my-business-account
Moved from: Exchange Online
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 22,120 Reputation points Microsoft External Staff Moderator2026-02-23T05:20:53.67+00:00 Hello Salvador Ramirez,
We need few details to proceed further. Please check your
Private messagestab and provide those details.
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