Volume Licensing issue

Question

Volume Licensing issue

Milo Millar 0

Have purchased Office 24 Pro.

Had problems with downloading product and have apparently downloaded the suite 3 times (license volume). However I have not loaded any product onto my family's computers as the registration key advices all licences have been issued.

What is required to remedy the situation so I can download the three licenses

Thank you

Milo

Milo Millar 0 Reputation points

2026-02-22T02:18:39.77+00:00

In summary how do we reset the licenses to zero to enable a clean registration of three licences

2 answers

Your answer

Milo Millar 0 Reputation points

2026-02-22T02:18:39.77+00:00

In summary how do we reset the licenses to zero to enable a clean registration of three licences

Answer 1

Milo Millar 0

ased a 3 License agreement from Shop Win & Office [******@dl-winandoffice.com]

The license is for private home use

The Key is <PII removed>

The email,purchase receipt included a link to download the Office 24 Pro Suite.

Difficulties were experienced at the time and it appears I activated the 3 licenses. No products have been installed on any of the home computers

I attempted to activate a few days later, but was advised all 3 licences have been allocated.

In summary no products have been installed but we have no licenses available.

How do we start afresh to download the 3 to allocated computers. Please help this old man

obtain peace of mind

EmilyS726 210.5K Reputation points Independent Advisor

2026-02-22T03:23:51.69+00:00

You are using a volume license key, specially MAK key. This is a violation of licensing terms actually if you are not an organization user within the organization that purchased this MAK key.

Volume license is sold to organizations and it is meant to be used by the users within the organization it is sold to only. It cannot be resold to general consumers,

Unfortunately a lot of third party vendors are doing it because it is a lot cheaper than retail license.

When it is discovered, that entire organization account can be voided by Microsoft, hence your key no longer works. Additionally, a MAK license comes with an installation limit, which means a single key can only be used for a set number of installations, such as 100. If the key is sold to more than 100 users, or if a user reinstalls or changes hardware, each new installation counts against this limit. Exceeding the limit could deactivate the license on another device. Regardless, you shouldn't be using that MAK key at all. It is considered piracy.

You would want to dispute this with the seller you got the licenses from and ask for your money back.
Milo Millar 0 Reputation points

2026-02-22T03:29:38.4666667+00:00

I actually have a registered company. Can this overcome this problem
EmilyS726 210.5K Reputation points Independent Advisor

2026-02-22T03:38:46.1366667+00:00
I took a look at the seller’s site, and this really looks like a volume licensing misuse.

Volume licenses are meant to be issued to an organization under an agreement, not sold to individual people as if they were retail product keys. A legitimate volume licensing purchase usually works like this:

Your company works with a Microsoft authorized partner (or directly with Microsoft) to set up a volume licensing agreement in your company’s legal name.

That agreement creates an offical business account for your organization.

From there, you manage the licenses in Microsoft’s admin portals (often starting at the Microsoft 365 admin center at https://admin.microsoft.com), where you can see what you own, usage limit, view key status (where applicable), and open support requests as the organization account's admin user.

What you described is different: the reseller simply handed you a key (often a MAK key) without setting up any official volume licensing agreement or account in your organization’s name. In that situation:

Microsoft does not see you as the license holder of record.

You cannot manage the licenses properly in an admin portal, because you simply don't have access.

You cannot request a limit increase or get Microsoft support for activation or key exhaustion, because you are not the agreement owner. (the agreement owner is the seller in your case).

So even if you do have a business, the key being “for business use” is not the same as your business being the registered volume license customer. That is the core problem here, and it is why these keys often end up stuck once the activations are consumed.

If the goal is peace of mind, the clean path is usually to request a refund from the reseller and purchase through a legitimate channel (Microsoft, or an authorized partner who sets it up under your organization), so you actually have an account-backed entitlement and support.

Answer 2

EmilyS726 210.5K Independent Advisor

Where did you purchase your license?

Are you on an organization account? Why would you use volume license on family computers?

Milo Millar 0 Reputation points

2026-02-22T03:41:58.0533333+00:00

As stated in the The license was purchased from Shop and Win Office, 42 Marine Parade, Southport, QLD 4215

Australia

The licenses would would be used for both Business and Private use. Now that I'm aware of this business can be routed through here rather that what is currently used.

I am the Treasurer of a registered charity and work from home. Additonally I have a registetred trading company, again work from home.

Will this overcome the bottleneck and allow the licenses to be used

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Volume Licensing issue

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