I cannot sign in, reports says email does not exists

Question

my Hotmail account seems to have disappeared. It does not exists, why

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Mod moved from : Surface | Other

Answer 1

Hi TRINITY BAPTIST CHURCH ANTIGUA

Thank you for reaching out to Microsoft Q&A Forum. I understand you’re seeing a message saying your Hotmail address "does not exist" when trying to sign in, and it feels like the account has disappeared.

When Microsoft says the account "doesn’t exist", it’s usually one of these situations: the sign-in name is being entered in a different form (alias/typo), the account was closed/deleted, or the sign-in name/alias was changed. 

Here's what you should try next:

1. Check whether the account still exists in Microsoft’s system

Go here and enter the email address: https://account.live.com/username/recover

If Microsoft says “We can't find this email address”, it means the account has already been deleted from the system.

You can see this guide: Forgotten your Microsoft account username - Microsoft Support

If you have ever had aliases (for example, Hotmail + Outlook address on the same account), you can sign in with any alias. Please also double‑check the exact spelling and domain (e.g., @hotmail.com vs @outlook.com) before retrying.

2. If the system does recognize the address

You can attempt to recover access using the Account Recovery Form (ACSR):

• Go to: https://account.live.com/acsr
• Enter your original email and an alternate email where Microsoft can contact you.
• Provide as many accurate details as possible, such as old passwords, frequent contacts/subject lines and submit from a familiar device/location.
• Wait 24–72 hours for a response. You may refine and resubmit up to twice per day.   
• Please see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form - Microsoft Support

Please feel free to let me know how it goes. I truly appreciate your time and understanding.

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Answer 2

If your Hotmail account seems to have disappeared and you are receiving a message that the email does not exist, it could be due to a few reasons:

1. Deleted Alias: If you removed your Hotmail email address as an alias from your Microsoft account, it is permanently deleted and cannot be associated with any Microsoft account again. This means you would no longer be able to access that email address.
2. Account Issues: If your entire Microsoft account was deleted, you might have a chance to recover it within a certain period. However, if you only deleted the Hotmail alias, that alias is gone for good.
3. Sign-in Errors: Ensure that you are entering the email address correctly, with no typos or extra spaces. If you can't sign in, it might indicate that the account does not exist or has been removed.

If you need further assistance, you may want to contact Microsoft Support for help with account recovery options.

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References:

• Deleted hotmail email address from account - can I get it back? - Microsoft Q&A
• MSN email issues - Microsoft Q&A