Locked out of laptop

Question

Need help gaining access to my laptop. I created my profile last night and apparently did not write down my correct password and now I am locked out of the brand new laptop

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Moderator: Moved from Microsoft 365 and Office | Access | For business | Windows

Answer 1

If you are locked out of your laptop due to a forgotten password, you can try the following steps:

1. Password Reset: If you have set up a password reset disk or if your laptop is connected to a Microsoft account, you can use the password reset option during the login process.
2. Safe Mode: You can attempt to boot your laptop in Safe Mode and see if you can access the built-in Administrator account, which may allow you to reset your password.
3. Recovery Options: If the above methods do not work, you may need to consider using recovery options available in Windows. This could involve resetting the laptop to factory settings, which may result in data loss.
4. Contact Support: If you are unable to regain access, contacting Microsoft support for further assistance may be necessary.

Please ensure that you have backups of your important data to avoid loss during recovery processes.

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References:

• Unable to log in to Dell Rugged Laptop - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A

Answer 2

1

If you log into Windows with a Microsoft Account, try the steps on this page:

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

2

If you log into Windows with a Local Account, try the steps on this page:

https://support.microsoft.com/en-us/windows/reset-your-windows-10-local-account-password-86912508-e584-37cc-86eb-6e9b0542b5ba

3

If neither of the above works for you, then because this is a Microsoft Forum it is against the Code of Conduct for us to provide a method to bypass a Windows password, I hope you understand.

The options you then have is to reset Windows, or clean install Windows from a bootable USB