Microsoft issues

Question

I keep getting these strange error codes, and I can't upload files. Please, how do I speak to someone for help?

Answer 1

Hi @Kimberly Alston 

Thank you for reaching out to the Microsoft Q&A forum.   

To better understand your situation, may I clarify the following questions? 

1/ Could you share more details about the error code you see when trying to upload a file in PowerPoint for Mac?  If possible, please share a screenshot through private message. 

Please check your inbox for an email with the subject “New private message on Microsoft Q&A question” to review my response and look for “View message” in the banner above the post to access the private message chat. 

2/ Does this behavior also occur when you use Microsoft PowerPoint on the web? 

3/ Does it happen with a specific file or with all files? 

4/ Did the behavior start after updating Microsoft PowerPoint or after making any configuration changes on your device? 

In the meantime, you may try uninstalling PowerPoint and then installing the latest updater.pkg from the following official source to see if it helps:  Update history for Office for Mac - Office release notes | Microsoft Learn 

 

Since your question is tagged under “For education,” if you prefer support directly from the Microsoft Support Team, please consider contacting your school’s IT administrator. They can help you open a support ticket through the Microsoft Admin Center: Get support - Microsoft 365 admin | Microsoft Learn or reach Microsoft Support by phone: Customer service phone numbers - Microsoft Support 

If you have any updates, please feel free to share them with me. I would truly appreciate it. 

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Answer 2

If you're experiencing issues with error codes and file uploads in Microsoft 365, you can reach out to Microsoft Support for assistance. Here are steps to connect with a live agent:

1. In the search bar, type "Get Help" and open it.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom.
4. Choose the products and services for which you need help.
5. Follow the on-screen prompts to connect with a live agent.
6. Alternatively, you can select the "Call me back" option and provide your information for a callback.

This should help you get in touch with someone who can assist you with your issues.