Thanks. However this isn't the issue. My pin doesn't work and I can't reset
Unable to access desktop after many attempts
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 8%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Patricia Marshall
10
Reputation points
Been locked out possibly due to a unwanted remote access, need computer desperately! Tried everything possible to gain access no luck
Moderator: Moved from System Center Service Manager
Windows for home | Windows 11 | Security and privacy
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Patricia Marshall 10 Reputation points
2026-02-22T15:29:00.6866667+00:00 Clarification. Pin doesn't work and unable to reset
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D 30,465 Reputation points Independent Advisor2026-02-22T16:45:20.5933333+00:00 Hey, Patricia. Is this a Microsoft account or local account on your PC? If it’s a Microsoft account, go to https://account.live.com/password/resetto verify your identity and reset your password, then sign in with it. If it’s a local account, use “I forgot my password” on the Windows login screen.