Can't change login option

Question

I want to change my login option on my laptop (Asus A409FJ). But somehow, it said "There's something wrong. Please try again later". I already restarted it, and there are no changes. What should I do?

Answer 1

Hi Gallus Young Six,

Welcome to the Microsoft Q&A forum.

If you’re seeing messages like “Something went wrong, try again later” when changing login options (PIN, password, or Windows Hello), it usually means the sign‑in components need a quick refresh or verification. Please try the troubleshooting steps below to restore access smoothly:

1, Make sure Windows is fully up to date

• Select Start > Settings > Windows Update
• Select Check for updates
• Install any available updates and restart the device

2, Reset or change your PIN (Windows Hello)

• Select Start > Settings > Accounts > Sign‑in options
• Expand PIN (Windows Hello)
• Select Change PIN or I forgot my PIN and follow the prompts

3, Sign in with your password, then try again

• On the sign‑in screen, select Sign‑in options
• Choose Password and sign in
• Go back to Settings > Accounts > Sign‑in options and retry the change

4, Restart Windows Hello services

• If Windows Hello is temporarily unresponsive, restarting its service can help.
• Press Windows + R, type services.msc, press Enter
• Find Windows Hello Authentication Service
• Right‑click and select Restart

5, Confirm you’re connected to the internet

• Ensure Wi‑Fi or Ethernet is connected
• If possible, try a different network

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

If you're encountering an error message when trying to change your login option on your Asus A409FJ laptop, here are a few steps you can try:

1. Check for Updates: Ensure that your Windows is up to date. Sometimes, pending updates can cause issues with system settings.
2. Run the Troubleshooter: Go to Settings > Update & Security > Troubleshoot. Run the troubleshooter for accounts to see if it can identify and fix the issue.
3. Use Safe Mode: Boot your laptop in Safe Mode and try changing the login option again. This can sometimes bypass issues caused by third-party software.
4. Create a New User Account: If the issue persists, consider creating a new user account and see if you can change the login option from there.
5. Check System Files: You can run the System File Checker tool. Open Command Prompt as an administrator and type sfc /scannow to check for and repair any corrupted system files.

If these steps do not resolve the issue, you may need to consider a system restore or further troubleshooting specific to your device.

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References:

• Unable to log in to Dell Rugged Laptop - Microsoft Q&A
• Cant change Lock Screen - Microsoft Q&A