How can I contact higher support technician from Data Protection?

Question

Hi everyone,

My business' Microsoft 365 global admin account has been compromised, and:

• root global admin has been deleted
• all admin accounts has been deleted
• 2 more emails and main admin emails have been deleted

Need to:

• restore admin access
• restore all data and emails for all 3 accounts

First ticket has been opened on 19th and every time someone reaches me out I get 0 help and get "Someone from Data Protection team will reach you out in 24 hours" and that's it!

My business mainly runs on email and my hands are tied.

Answer 1

Hi Management,

Thank you for posting your question on the Microsoft Q&A forum.

I sincerely empathize with you and fully understand how discouraging this experience must be when support experiences do not meet expectations when this issue is impacting your business operation. Your feedback regarding overall support experience is completely valid, and I appreciate you taking the time to share it with us.

If you have already raised a support ticket, could you please share the ticket number with me via private message? I will be happy to check the status of the ticket and follow up on your behalf.

I hope the information above is helpful. If you have any further questions, please feel free to reach out.

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Answer 2

To contact higher support technicians from the Data Protection team regarding your compromised Microsoft 365 global admin account, you should follow these steps:

1. Contact Microsoft Support Directly: Since you have already opened a ticket, you can escalate the issue by calling Microsoft support directly. If you are the only global admin, you will need to reach out to the Azure Data Protection team at +1 866-807-5850. They can assist you with restoring admin access and recovering your deleted accounts.
2. Provide Necessary Information: When you contact support, be prepared to provide all relevant information about your situation, including the details of your compromised accounts and any previous ticket numbers.
3. Follow Up: If you do not receive a timely response, continue to follow up on your existing ticket or consider opening a new one if necessary. Make sure to emphasize the urgency of your situation due to the impact on your business operations.
4. Check for Other Admins: If there are any other global admins in your organization, they may also be able to assist in restoring access or contacting support on your behalf.

If you are unable to resolve the issue through these methods, you may need to involve other IT admins in your organization or escalate further through the support channels provided.

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References:

• Solve account access problems
• Get support for Microsoft 365 for business