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Microsoft athenticator App says no backup found

2026-02-22T17:04:42.43+00:00

I am trying to restore my account I have backed it once a week for more than three years, since my old phone broke I am trying to restore in new device, but is says no backup found try another account I am using android account.

Microsoft Security | Microsoft Authenticator
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  1. Sumit 43,251 Reputation points Volunteer Moderator
    2026-02-23T15:59:19.06+00:00

    I also lost my Authenticator accounts, despite having a backup, when my phone died. It now said no backups are found. I had 38 accounts.

    Despite being a Microsoft Moderator, I would wish Microsoft should stop using AI to write crappy code and fix on bugs like these.

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