Various Apps' Security Code Emails are not being delivered to my Hotmail email account

Question

When signing in to various apps I have on my phone (restaurants, etc.) they require me to verify my email by sending a code to my email address. I am still using an old Hotmail email address that I've had for over 20 years and I'd prefer not to change, however, verification emails from certain companies are not being delivered to my hotmail address, so I am not able to get signed in to their app. The emails are NOT going to my junk mail, I do not have any Blocked Senders or Domains set up, and I have no email rules set up either. Not sure how to fix this problem. Whether I am on my desktop or Android phone version of Outlook, the email never arrives. I have cleared my cache. This has been an ongoing problem for months with various different apps (Culver's, Panda Express, TooGoodToGo, Wendy's, MyPrepaidCenter, etc). I'm at a loss on what to do, it doesn't happen with ALL of my apps, just certain ones. I have contacted the business's App support and have gotten zero help. Does Microsoft block certain senders and not even allow them to reach your junk mail?

Answer 1

I’m getting the same issue and have tried all of the suggestions above. I can’t log into a gmail account that is connected to my Fitbit account and the verification email goes to my Hotmail account, which doesn’t come to me for hours, if at all. Microsoft need to look at their filters and sort this out as it’s obviously a wider issue

Answer 2

It sounds like you're experiencing issues with not receiving verification emails from various apps to your Hotmail account. Here are a few suggestions that might help resolve the problem:

1. Check Email Filters and Rules: Even if you don't see any emails in your junk folder, it's worth checking if there are any filters or rules set up in your Hotmail account that might be directing these emails elsewhere.
2. Contact Support for the Apps: Sometimes, specific apps may have issues with certain email providers. It might be helpful to reach out to the support teams of the apps you're trying to use to see if they have any known issues with Hotmail.
3. Email Sender Verification: Some email providers may block emails from certain senders if they are flagged as spam or if there are deliverability issues. It's possible that the verification emails are being blocked before they reach your inbox.
4. Try Alternative Email Addresses: If possible, you might want to consider using an alternative email address for verification purposes, at least temporarily, to see if that resolves the issue.
5. Check Microsoft Support Resources: You can find more information on troubleshooting email delivery issues on Microsoft's support pages.

If the problem persists, you may want to consider contacting Microsoft Support directly for further assistance.

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References:

• Stopped receiving emails on my account. - Microsoft Q&A
• New email messages automatically move to the Junk folder in Microsoft Outlook