Issue entering card details for payments

Question

I am trying to add my bank card to payments, but keep getting told the card details are incorrect. Even though I have entered them correctly. How can this be solved?

---

Moderator moved from Microsoft 365 and Office | Access | For home | Windows

Answer 1

Hey there! Nice to meet you!

I highly recommend performing the following workarounds according to Microsoft Agent | Moderator Prakhar_Khare, who answered a similar case: https://learn.microsoft.com/answers/questions/3193503/error-check-the-info-you-entered-it-doesnt-match-t?forum=windows-all&referrer=answers

"A few of the things you can check while entering the details:

• Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
• If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
• If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
• If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
• The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer to the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account. https://support.microsoft.com/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please sign in to account.microsoft.com > Address book to update your Billing information.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team that can assist you better with the issue. https://support.microsoft.com/contactus/ "

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl