I am trying to change my hotmail password and it will not sent me a code.

Question

I have been trying to change my hotmail email password. When it says it is sending me a code to my phone using my last 4 digits to verify I never receive the code. Please help! Is there a number I can call?

Thank you in advance for any assistance.

Answer 1

Hey there! Nice to meet you!

Since you can't receive the verification codes, please try these steps:

1. Avoid submitting multiple requests to phone numbers, since this could stop verification codes from being delivered.
2. Suspicious traffic from your geographical location may cause delays in delivering verification codes. These uncommon issues usually resolve on their own after some time.

If the issue persists, this may indicate that your account is temporarily blocked due to unusual activity.

You will need to perform these steps to fix the verification method error:

1. Perform a password reset via InPrivate or Incognito window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl