Account cancelation issues

Question

Due to billing error by PayPal and Microsoft my account was cancelled on 2/22/2026 in fact I paid for entire year at once.

While confirming with the bank I also learned you been charging me numerous times.

You must clean the account urgently I am one of the same, please correct the billing problems and also I need assistance with OneDrive, I lost all folders, files documents and the folders in the computer are empty.

here are the numerous charges I find you been debiting the bank account for:

October 2, 2025 | Order number 4945098192 this is the only record I could find and I know there are other numerous orders generated by MS.

Overcharge

Microsoft

July 3, 2025

77.10

Debit 2025

june 3, $6.93

May 31, $ 11.01

April 27 $6.94

April 25, $910

April 11, $10.55

Answer 1

To address your billing issues and account cancellation with Microsoft, it is recommended to contact Microsoft Billing Support directly. Since you mentioned multiple charges and an account cancellation, they will be able to assist you in resolving these issues. Here are the steps you can follow:

1. Contact Microsoft Billing Support: You can reach them by visiting the Microsoft Support page. Make sure to sign in to your Microsoft Account.
2. Describe Your Issue: Select Microsoft 365 and click on "Get Home support". Describe your billing issues and the cancellation of your account.
3. Request Assistance for OneDrive: Since you mentioned losing files and folders in OneDrive, make sure to include this in your communication with support, as they may be able to help recover lost data.

For canceling subscriptions or addressing unauthorized charges, you may also consider contacting your bank or credit card issuer to dispute any charges you believe are incorrect.

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References:

• i have been charged twice - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A