Error: 0x80004005 For both Minecraft and Xbox App on windows with new account change.

Question

Hello!

So, this is weird and complicated to explain-So bear with me here.

I went about making a new Microsoft account recently as I have all intent to delete my previous account due to the fact that the email associated to the old account will be soon deleted as well. So, instead of just replacing the email to the account, I decided to make a new account entirely. Not sure why I didn't just switch email, but here we are.

Making the new account, I reestablished not only a new Xbox account but as well a new Minecraft account; going as far to even change my old Minecraft username for the new account to have it instead (news flash, it doesn't let me get my username on the new account). As said, not sure why I did all this effort. Once done, I set up for my old account to be closed within 60 days (it can still be reopened and restored in case anything I did can be fixed with the old account, then I will reopen it.) Upon it being marked for closer, I made the new account be the login account to my Windows 11 PC and made it become the main account to my PC, removing the old account entirely. Once I thought everything was set and switched, and all good, I tried to log in to the Xbox app. When this happened, I got the error code: 0x80004005. I also tried this with Minecraft, got the same code on screen.

I went to support, the AI gave me the basic answers and I had done everything told of me and of what I could find about 2–3 times. It still gives the same error and support has yet to contact either emails (the old account email or new account), so I have been for the past 5 or more days trying to figure out what went wrong. Only thing I haven't done is reopen my old account, which I know I had hit something that may have turned offline gaming off or something of the sorts? But that is, to my knowledge, the only reason I would go back to the older account. Otherwise, the older account does not have this device even set on it anymore, which is confusing as to why this device would still be effected by that account.

To make it weirder, I can log into my accounts on the websites but not the apps. Also, unlike my old account, it constantly keeps asking me to sign in on any Microsoft account despite me setting it to keep me logged in. So I am just frustrated that I can't access my games at all anymore and no matter what I do, the same error code appears. Not even sure what to label this as for help with the tags, but hey.

I wonder if closing the new account and reopening the old would fix anything, then once it is closed switch emails then? I don't know what to do guys.

Answer 1

Dear @Wrensley,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Reset Microsoft Store cache

• Press Win + R > run wsreset.exe

Repair Gaming Services and Xbox app

• Go to Settings > Apps > Installed apps > Gaming Services > Advanced options > Repair.
• If the issue persists, do Reset.
• Do the same for the Xbox app

Reinstall Gaming Services

• Navigate to PowerShell (Run as Administrator) > run:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

• Then install Gaming Services

Repair system files

• Navigate to Command Prompt (Run as Administrator) > run:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

• Reboot afterwards.

In-place update

• Download Windows 11 Media Creation Tool (MCT) from this link: https://go.microsoft.com/fwlink/?linkid=2156295
• Run MCT and download the ISO it recommends for your system. Do not uncheck "Use the recommended options for this PC".
• Right-click on the downloaded ISO > "Mount." This assigns the ISO a drive letter.
• Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.
• This starts the setup dialog. In the initial screen, click “Change how Setup downloads updates”
• Select “Not right now”, and continue the process.

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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