Windows Installer issue - V 5.0.19041.4651 -Windows 10

Question

Windows Installer keepspopping up when trying to instal programe. Followed advice on question 2236382 but still not resolved the issue and no issues raised during investigation set out on this question.What else can be done to try and resolve this issue.

Answer 1

Sincere apologies for missing that you are running Windows 10. Here are the steps for Windows 10:

Try doing a repair install. A repair Install keeps everything, including Files and applications, and reinstalls Windows.

How to Repair Install Windows 10

http://www.yourwindowsguide.com/2016/06/how-to-do-repair-install-using-windows.html

Repair Install Windows with an InPlace Upgrade

http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

To do a repair install, just follow the steps below:

Download the Media Creation Tool from this link.

https://go.microsoft.com/fwlink/?LinkId=691209

After the download finishes, open the tool and select Upgrade this PC option.

Standard 3rd party link disclaimer:

There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good."

Answer 2

Please try a repair install as the next step. It keeps everything, including apps and files, and reinstalls Windows.

Repair Install Windows 11 using an ISO file

https://www.yourwindowsguide.com/2021/08/repair-install-windows-11-using-an-iso-file.html

1. Download Windows 11 ISO file from the following link:

https://www.microsoft.com/software-download/Windows11

2. Under Download ISO file, select Windows 11.
3. Click Download and choose the Language in which Windows is installed.
4. Click 64-bit Download to start the download.
5. When downloaded, open the ISO file, and run Setup.exe to start the upgrade."

Answer 3

Thank you for the reply.

Does SFC report any corrupted files?

https://www.yourwindowsguide.com/2016/04/system-file-checker-tool-in-windows.html

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.

Answer 4

Hi Matthew,

The Windows Installer pop-up must have an error message about why the program is failing. May I know that? A screenshot would be awesome.

A standard troubleshooting step is below:

• Press Win + R → type cmd → press Ctrl + Shift + Enter (run as Administrator).
• Shift + Enter (run as Administrator).
• Stop Windows Installer service:

    net stop msiserver
  

• Unregister Windows Installer:

    msiexec /unregister
  

• Register Windows Installer again:

    msiexec /regserver
  

• Start the service:

    net start msiserver
  

If the service fails to start:

• Press Win + R → type services.msc
• Locate Windows Installer
• Set Startup type to Manual
• Click Start

I’m eager to hear back and work together to find a solution.