billing profile keeps loading

Question

hi , i am trying to redeem my credit and i see the billing account , but i cant choose billing profile, it keeps loading.

Answer 1

Hi abdulmalek saket
If you are able to see the Billing Account but the Billing profile is continuously loading and cannot be selected while redeeming credits in Microsoft Azure, please try the following steps:

1.Verify Permissions

Ensure you have the required role on the billing account, such as:

Billing Profile Owner

Billing Profile Contributor

Subscription Owner

You can check this by navigating to:

Azure Portal → Cost Management + Billing → Billing account → Access control (IAM)

2.Try Browser Troubleshooting

Open the Azure portal in an Incognito/Private window and clear browser cache and cookies

Try a different browser

Disable browser extensions temporarily

3.Confirm Billing Profile Availability

Please verify that a billing profile has already been created under the billing account. If no billing profile exists, the dropdown may continue loading.

4.Sign Out and Retry

Sign out of the Azure portal, wait a few minutes, and sign back in to check again.

Please let me know if you face any challenge here, I can help you to resolve this issue further

Answer 2

If your billing profile keeps loading and you are unable to select it, there are a few troubleshooting steps you can try:

1. Check Your Internet Connection: Ensure that you have a stable internet connection, as connectivity issues can cause loading problems.
2. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve loading issues.
3. Try a Different Browser: If the issue persists, try accessing the Azure portal using a different web browser or in incognito mode.
4. Sign Out and Sign Back In: Signing out of the Azure portal and then signing back in can refresh your session and potentially resolve the issue.
5. Check for Service Outages: Occasionally, there may be service outages affecting the Azure portal. You can check the Azure status page for any ongoing issues.
6. Switch Directories: If you have access to multiple directories, ensure you are in the correct directory where your billing profile is located. You can switch directories by selecting your profile at the top right of the Azure portal and choosing Switch directory.

If none of these steps resolve the issue, consider reaching out to Azure support for further assistance.