account recovery

Question

Hi,

My windows computer is stuck on bitlocker recovery key screen, but I forgot the password for the account to get the recovery key, so I did forgot password, and it did not work. I do not understand why my account is locked when all I did was forgot password and had an OTP sent to my other email. I have done the account recovery form on Feb 18th 2026 and have gotten no response even though it says that it will take 24 hours for a response.

I have gone to this website, https://support.microsoft.com/home/contact/chat, to try to chat online with support with a working Microsoft account, but it will not authenticate me, no matter how many times I click "Sign in to contact support".

I also have validated that my account is blocked, so I tried to reset the password again because the sign in helper said so, and I know the number it wants to send the OTP to, but even though I enter the last 4 digits, it will not send the OTP. I do not know if it is because the account is blocked that it will not send it, but I am in this endless loop then where I know my account is blocked, and it tells me to reset the password, but Microsoft itself will not let me reset my own password. I searched for an alternative way to authenticate myself, and it made me fill out a form. The form asked for name, date of birth, and zip code. The next page was what are alternative passwords or some other irrelevant information. If I knew that I would not be stuck in this predicament, so I tried to enter the credit card info of the card used to buy the windows machine that is stuck in the bitlocker recovery mode screen and waiting for a response.

My computer right now is stuck on the bitlocker recovery mode page where I need my bitlocker recovery keys which are associated to my account, but I am unable to get it because Microsoft will not let me log into my account. I NEED the files on my computer, and the only way I can get it is with the bitlocker recovery keys on my locked account. Please help.

Answer 1

If your account is locked after attempting to reset your password, it may be due to multiple failed sign-in attempts or suspicious activity. Microsoft temporarily locks accounts for security reasons. Here are some steps you can take:

1. Wait for the Lockout Period: If you've hit the limit for password resets or account recovery attempts, you may need to wait for about 24 hours before trying again. Avoid making further attempts during this time, as it can reset the cooldown period.
2. Use the Account Recovery Form: Since you've already submitted the account recovery form, you may need to wait for a response. If you do not receive a response within the expected timeframe, you can try submitting the form again the next day.
3. Check for Alternative Sign-In Methods: If you have other sign-in options available, such as a backup email or phone number, try using those to regain access to your account.
4. BitLocker Recovery Keys: If your computer is stuck on the BitLocker recovery mode page, you will need the recovery key associated with your Microsoft account. Unfortunately, without access to your account, retrieving these keys can be challenging.
5. Contact Microsoft Support: If you are unable to authenticate with a working Microsoft account to chat with support, consider using a different device or network to access the support options. You may also try to create a new account to contact support if necessary.

Unfortunately, account recovery is fully automated for security reasons, and moderators or support agents cannot manually unlock accounts. If you continue to face issues, you may need to keep trying the recovery options or reach out to Microsoft support for further assistance.

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References:

• locked out of my Outlook account and recovery options not working - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A