Email Adress changed

Question

My Email adress on my microsoft account has been changed but it wasnt me. Now i cant log in

Answer 1

Hi,

Based on your description, it’s possible that your account was compromised and the hacker changed and then removed your original email address to completely take over the account.

I really wanted to bring you good news, but honestly, if the hacker changes your email address and other information, recovering your account can be challenging, and it may be permanently lost. I understand that this is a difficult situation. You can check the Microsoft article below to see if it can help.

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

The link provides comprehensive steps to recover a hacked account and also gives you the option to chat with Microsoft Support as a last resort.

Answer 2

If your Microsoft account email address has been changed without your consent, it is likely that your account has been compromised. To regain access, you should follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the official recovery page at https://account.live.com/acsr. Select "I forgot my password" and follow the prompts. You will need to provide information to verify your identity.
2. Check for Recovery Options: If you have access to any recovery methods (like a phone number or alternate email), use them to receive a verification code.
3. Contact Microsoft Support: If you cannot recover your account using the recovery form, you may need to contact Microsoft Support for further assistance. You can reach them through the support page at https://support.microsoft.com/contactus. Choose the appropriate options related to account recovery.
4. Secure Your Account: Once you regain access, change your password immediately and review your security settings. Consider enabling two-step verification for added security.

If you have any specific details or need further assistance, feel free to ask!