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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
having issues downloading add-on for the game ark survival says base game is needed but base game is already downloaded
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Dear @Mike Hunt,
Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:
The information you provided will help me assist you more promptly and efficiently.
I hope you are doing well.
I just wanted to check if you could provided needed information. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.
Thank you for your time, and I look forward to hearing from you whenever you are ready.
