THis morning all my inbox emails moved to deleted, box i dont know how.. please help i use hotmail

Question

THis morning all my inbox emails moved to deleted, box i don't know how.. please help I use Hotmail

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. First, are the emails still in your Deleted Items folder, or are they gone completely?
2. Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

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In the meantime, if you haven’t already:

In https://outlook.live.com/mail go to Settings > View all Outlook settings > Mail > Rules and Mail > Forwarding to make sure no one has set up rules to forward or delete your messages.

Check if you still have access to your Microsoft account and make sure you're currently signed in https://account.microsoft.com/ If you’re locked out, let me know.

If you still have access, just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

To prevent this from happening again, I recommend turning on two-step verification and reviewing your recent activity page to make sure your account is fully secure. "How to help keep your Microsoft account secure" https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

It sounds like your emails may have been moved to the Deleted Items folder due to the use of the Ignore feature in Outlook. When you select Ignore on an email thread, Outlook automatically moves future messages from that thread to the Deleted Items folder. This could explain why all your inbox emails were moved there.

To resolve this issue, you can stop ignoring the conversation. Here are the steps to do that:

1. Go to the Deleted Items folder.
2. Find the message that is currently set to be ignored.
3. On the Home tab, select Ignore in the Delete section.
4. If prompted, choose Stop Ignoring Conversation.

This should move the ignored messages back to their original folder and prevent future messages from being automatically deleted.

If this does not resolve the issue, you may want to check your Junk Email settings to ensure that emails are not being permanently deleted as junk.

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References:

• Messages in an e-mail thread are automatically moved to the Deleted Items folder
• Junk e-mail messages are permanently deleted