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Hi,
I'm trying to access my personal outlook emails with my program but it seems I don't have the access. When I try to log into entra.microsoft.com, I got the following message:
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.
Please kindly assist.
Moved from Microsoft 365 and Office | Other
Hi Darren,
Thanks for the detailed instruction. The thing is this is my personal account rather than an organizational account. I don't think I ever used it for any development work before. My primary goal is to connect my personal email with my application. Could you kindly share the support email or phone number for that?
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Dear @Lu Gan,
Thank you for your update,
Here some more suggestions you may try:
Clear Microsoft cached credentials:
Open Control Panel > Credential Manager.
Click Windows Credentials.
Remove any entries that start with: Microsoft Office, Outlook, MSAL, ADAL, Office
Restart the computer.
Try to uninstall then reinstall the Outlook app to check whether the issue still persists or not
If you tried all the methods but still cannot resolve the issue. You can contact Microsoft Home Support via Contact Microsoft Support
I hope your issue could be resolved ASAP, if you have any other questions, please feel free to reach out.
Dear @Lu Gan,
Thank you for posting your question in the Microsoft Q&A forum.
Based on your description, could you please provide more information as whether you know when the tenant was last active?
Because the error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Please prefer to this article for more detail information Tenant inaccessible due to inactivity
In this situation, I recommend you contact to Microsoft Support team and provide detail information of your issue so they can help you resolve this issue.
The Microsoft Online Support Team has higher permission than us moderators to remotely assist you and collect background logs for the root cause. This is a more efficient and direct way in recovering this scenario for you
If you are user, you can contact to your IT/administrator. They can follow these steps as the link: Get support - Microsoft 365 admin.
And if you're unsure who your Global Admin is, this guide may help How do I find my Microsoft 365 admin? - Microsoft Support
If you are an Admin, you can use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support
Note: Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.
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