lost access to Microsoft authenticator app

Question

Hi I have lost access to my Microsoft Authenticator app and can not sign into my accounts on all my devices.

Also, it will not allow me to change my email address, saying I do not have permission, even though I am the business account owner. I am not sure if I set this up incorrectly a few years ago or if there have been changes, I am not aware of, but I really need to get access so I can use the product for its intended purposes.

Any ideas on how to help?

Answer 1

If you have lost access to your Microsoft Authenticator app and are unable to sign into your accounts, you may need to contact Microsoft support for assistance, especially if you are the only administrator for your business account. Here are some steps you can take:

1. Contact Microsoft Data Protection Support: Since you are the business account owner, you should reach out to Microsoft support to request a reset of your Multi-Factor Authentication (MFA) settings. You can do this by calling their customer service hotline. Make sure to explain that you are the only admin and that you cannot access your account due to the Authenticator app issue.
2. Provide Necessary Information: When contacting support, be prepared to provide details such as your account email address, the domain name of your tenant, and any error messages you are encountering.
3. Alternative Methods: If you have any alternative methods of signing in (like SMS or email), try using those to regain access. If those methods are also unavailable, emphasize this during your support call.
4. Temporary Account Creation: If you cannot reach support directly, consider creating a new trial tenant to submit a support ticket. This would allow you to access the admin console of the new tenant and request help regarding your locked account.
5. Follow Up: After submitting your request, keep following up with support to ensure your issue is being addressed.

These steps should help you regain access to your account and resolve the permission issues you are facing with changing your email address.

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References:

• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request).
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work.