My account

Question

Hey I need to get in contact with a Xbox or Microsoft agent , my Xbox account is linked to a phone number that I don't have anymore, and my Gmail account I had was on the phone I no longer have , I got locked up for over a year and I need to get back into the account, the AI support does help what so ever bro and I need to be able to talk to a real person about it

Answer 1

Hi Robert Vig,

Thank you for reaching out to Microsoft Q&A forum.

I understand how frustrating and exhausting this situation must be, especially after being locked out of your account for such a long time and being unable to reach a real person for assistance. To contact a live Microsoft support agent, please visit:

• Visit: Contact – Microsoft Support
• Search for “Live chat” in the search box.
• Click “Get Help” and press Enter.
• Sign in with another Microsoft account (create one if needed) to proceed.
• Navigate to “Contact Support.”
• For product/service, select "Other Products."
• For category, choose "Billing and Account profile question"
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.
• Clearly explain your situation

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding.

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