AI-900 Certification Certificate Not Received

Question

Hello,

I recently passed the Microsoft AI-900 (Microsoft Azure AI Fundamentals) certification exam, but I have not yet received my certificate.

Could someone please guide me on the correct email address or customer support channel to contact regarding this issue?

Thank you for your assistance.

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Mod moved from : Azure | Azure Training

Answer 1

https://learn.microsoft.com/credentials/certifications/missing-certifications

Answer 2

Hi @Swati W ,

Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own platform:

Microsoft Credentials Support / Learning

Please create your support request there and the Microsoft Learn/Cert staff will assist you.

Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

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Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Certiport Support

Certiport Technical / customer support

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 3

If you have not received your AI-900 certification certificate after passing the exam, you can reach out to Microsoft Certification Support for assistance. Here are the steps to contact them:

1. Go to the Microsoft Certification Support page: https://aka.ms/credentialssupport.
2. Sign in with the Microsoft account you used for your certification exam.
3. Click on "Continue" to proceed to the Support portal.
4. Fill in all necessary contact information.
5. Submit a support request regarding your missing certificate.

Please note that it may take up to 72 business hours for the support team to respond to your inquiry.

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References:

• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• An Important Update on Microsoft Training and Certification