Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to delete External CIAM tenant due to login loop preventing access
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Ben Taylor
20
Reputation points
I am attempting to delete an External Configuration (CIAM) tenant but cannot complete the process due to an authentication issue.
Issue:
When I attempt to sign in to this tenant to manage or delete it, the login page enters a loop and does not complete authentication. This prevents me from accessing the tenant to perform cleanup operations required before deletion.
I can successfully authenticate to my primary tenant (Mindsight AI Pty Ltd / mindsight.au) but cannot access the External tenant.
Request:
Please assist with deleting the External CIAM tenant on my behalf if it cannot be accessed
Thank you for your assistance.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 22,525 Reputation points Microsoft External Staff Moderator2026-02-23T01:50:25.2566667+00:00 Hello Ben Taylor,
We need few details to proceed further. Please check your
Private messagestab and provide those details.
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