NO SOUND AT ALL

Question

i have e no sound in all programs all day xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[moderator's note: moved from Microsoft 365 and Office | Project | For business | Windows]

Answer 1

Dear Barbara Sheffield, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand it can be frustrating when there is no sound at all across all programs. To help narrow this down, could you please share a few details first?  

• Which Windows version are you using (Windows 10 or Windows 11)? 
• Are you using laptop speakers, a wired headset (3.5mm/USB), Bluetooth, or HDMI/monitor audio? 
• Did this start after any recent changes (Windows Update, driver update, new headset/speaker, or plugging in a new device)? 
• In Settings > System > Sound, what device is selected under Output? 
• When you click Test (in Sound settings), do you hear a tone or see any error? 

In the meantime, here are a few basic steps you can try: 

1. Check mute/volume and Volume Mixer 

• Click the speaker icon on the taskbar and confirm it’s not muted and the volume is above 0. 
• Right-click the speaker icon > Open volume mixer and confirm the correct output device is selected and System Sounds and the app you’re testing are not set to 0 or muted 

2. Confirm the correct output device 

• Go to Settings > System > Sound 
• Under Output, select your intended device (e.g., Speakers/Headphones) 
• Click Test to verify sound 

If you’re connected to Bluetooth or HDMI, Windows may route audio there. Please try disconnecting Bluetooth/HDMI temporarily and re-test. 

3. Run the built-in audio troubleshooter 

• Go to Settings > System > Sound > Troubleshoot (or Settings > System > Troubleshoot > Other troubleshooters > Playing Audio depending on Windows version) 

4. Restart Windows Audio services 

• Press Win + R, type services.msc, then press Enter 
• Find and Restart: Windows Audio and Windows Audio Endpoint Builder 
• Restart the PC and test again 

5. Quick driver check (Device Manager) 

• Right-click Start > Device Manager 
• Expand Sound, video and game controllers 
• Right-click your audio device > Update driver 
• Restart the PC and test again 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

I hope the steps above help restore audio on your device and identify whether the issue is related to the selected output, Windows audio services, or the audio driver. Wishing you a smooth experience getting sound back across your apps and returning to normal use as soon as possible. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

No good hhhhhj