Unknown Charge

Question

~~I notice a $35.00 charge on my bill along with my regular monthly charge of $10.69 for Microsoft 365. I have no idea what this is for. The $35. charge shows on my bank statement. My regular monthly charge of $10.69 is on auto pay. I would like this charge for $35. removed it posted as Microsoft cp fee.

Respectfully,

Helen Hugley [Moderator note: personal information removed]

Answer 1

Hey there! Nice to meet you!

Please check the details of the $35 charge on your account on account.microsoft.com > Order History > Select the date range when you received the $35 charge.

If it doesn't show up, you may follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if it is a subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To address the unknown charge of $35.00 on your bill, you can follow these steps:

1. Investigate the Charge: Check if the charge is related to any additional subscription or service you might have signed up for. You can use the guide on the official Microsoft website to investigate the billing charge: Investigate a Billing Charge.
2. Check for Refund Eligibility: If you determine that the charge is incorrect or unauthorized, you can check if it is eligible for a refund through this link: Get a Refund on a Microsoft Subscription.
3. Contact Microsoft Support: If you are unable to resolve the issue through the above steps, consider contacting Microsoft Support directly for further assistance. You can initiate a chat with a support agent by visiting the Microsoft Support page and following the prompts for billing issues.

If the charge is not recognized and you cannot find any related subscriptions, you may also need to contact your bank to dispute the charge as it could be considered fraudulent.

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References:

• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Investigate a billing charge - Microsoft Q&A