Deduction of subscription issue

Question

I have bought a plan of Rs. 149.00 per month but money is being deducted twice a month i.e on 19th& 24th of every month.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

It seems that you are experiencing duplicate charges for your Microsoft 365 subscription. This could be due to a billing profile issue that needs to be reviewed by the Microsoft Billing team. Unfortunately, I cannot access your account details to resolve this directly.

The best course of action is to contact Microsoft Billing Support directly. You can do this by visiting the Microsoft 365 Admin Center and submitting a support ticket. Here are the steps you can follow:

1. Log into admin.microsoft.com with your admin credentials.
2. Select the help & support button at the bottom right of the admin center dashboard.
3. Type in "I need to update billing information" into the search bar.
4. Select "Contact support" and fill in your details, providing a strong description of your issue.
5. Choose your preferred contact method and submit the ticket.

This will help you get the assistance you need to resolve the duplicate charges on your account.

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References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!