account merging

Question

hi,

how do i merge the account from my previous employer whom i no longer have access to the email but i do have certificates taken under that previous email. today when i login here with my new employer and merge with my personal email, those certifications didnt appear in the list.

Regards

Answer 1

To merge your account from your previous employer, you need to ensure that you have access to at least one of your designated login accounts. If you no longer have access to the email associated with your previous employer's account, you may face challenges in merging the profiles. Here are the steps you can take:

1. Log into your current account (the one associated with your new employer or personal email).
2. Attempt to add your previous employer's account as a login account. If you can remember the login details, this may trigger a profile merge.
3. If you do not have access to the previous email, you may need to contact Microsoft support for assistance in recovering access or transferring your certifications.
4. Check if your certifications appear after the merge process. If they do not, ensure that you are logged into the correct profile that should contain your certifications.

If you cannot recover your previous account, you may need to continue using the profile that contains your certifications for future exams or manage progress across both profiles without merging.

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References:

• Can I merge two profiles of mine into one?
• Managing your Microsoft Learn profile settings