UNABLE TO DOWNLOAD CIRTIFICATE

Question

I passed AZ-104 on 23/01/2026.The exam appears under past exams but the certification is not issued.

Answer 1

If you have passed the AZ-104 exam but the certification is not visible in your Microsoft Certification Dashboard, there are a few steps you can take:

1. Check Your Certification Dashboard: Make sure to visit your Certification Dashboard to confirm if the certification is listed there. Sometimes it may take a little time for the certification to be processed and appear.
2. Confirm Your Login Account: Ensure that you are logged into the correct Microsoft Learn profile. If you have multiple accounts, you might be checking the wrong one. The congratulations email for your certification will be sent to the email associated with the profile you used to register for the exam.
3. Contact Support: If the certification still does not appear after confirming the above steps, you should reach out to Microsoft Credentials Support for assistance. They can help resolve any issues related to your certification not being issued.

For additional guidance, you can refer to the Microsoft support page for missing certifications.

---

References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript