How to add to new phone my school account?

Question

It keeps asking me to select one number in my authenticator app when I want to sign in to Outlook, since we use Outlook in my school, but I cannot sign in to the Microsoft Authenticator app with my school account. What can I do?

Answer 1

Hi @Ειρήνη Σαμπάνογλου     

Thank you for posting your question in the Microsoft Q&A forum.               

Regarding that you can't log in to your account due to Microsoft Authenticator is. I’d like to ask a quick questions to better understand your situation and assist you effectively:      

Could you please clarify whether you are an end user or an admin?             

If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:                 

Revoke MFA sessions and require re-register in the Microsoft Entra admin center                

You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…              

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.                 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.              

I really appreciate your patience, and I’m here to help. Looking forward to your response!                      

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Answer 2

To add your school account to the Microsoft Authenticator app on your new phone, follow these steps:

1. Download the Microsoft Authenticator app: Ensure you have the app installed on your new phone. You can find it in the Google Play Store or Apple App Store.
2. Add your account: Open the Microsoft Authenticator app and select the option to add an account. You may need to choose between a personal account or a work/school account. Make sure to select the work/school option.
3. Sign in with your school account: You will need to sign in using your school email and password. If your school uses multi-factor authentication (MFA), you may be prompted to verify your identity through another method (like a text message or email).
4. Follow the prompts: Once signed in, follow any additional prompts to complete the setup. You might need to scan a QR code provided by your school’s IT department or enter a code manually.

If you encounter issues signing in, ensure that your school account is properly configured for use with the Authenticator app. You may also want to contact your school's IT support for assistance if you continue to have trouble.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Register passkeys in Authenticator on Android or iOS devices