Outlook delist form not working - olcsupport.office.com

Question

I have submitted a request to this form olcsupport.office.com for delisting of my IP. But I didn't receive any response and also couldn't find my ticket on the UI. Does anyone know how to solve this issue? Thanks.

Answer 1

If you have submitted a request for delisting your IP but have not received a response, it is recommended to follow these steps:

1. Check Your Email: Ensure that you have checked the email associated with your request for any communication from Microsoft regarding your delisting request. Sometimes, responses may end up in your spam or junk folder.
2. Use the Delist Portal: If you haven't done so already, you can try using the Office 365 Anti-Spam IP Delist Portal again. Make sure to enter the correct email address and IP address that was specified in the error message you received.
3. Wait for Response: After submitting your request through the delist portal, it may take up to 24 hours or longer to receive a response, so ensure you allow sufficient time before resubmitting.
4. Contact Support: If you continue to experience issues, you may need to ask the Microsoft 365 recipient to contact Microsoft Support on your behalf, as external senders typically cannot open support tickets directly.

Following these steps should help you resolve the issue with your delisting request.