How to change country in payment method

Question

I would like to update my subscription, but my payment method has expired,d and I cannot update it as I cannot change the country in my payment method.

Answer 1

Hello, good day and thanks for your question. In this scenario and to add to the above, it is best to ensure that your information is up to date via https://go.microsoft.com/fwlink/?linkid=2195908 and this also includes changing the country and then add the card that you will be using via https://account.microsoft.com/billing/payments. As you have an existing subscription, you will need to cancel it first before subscribing again and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

You can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and updating the information for the country and payment.

Answer 2

Changing the country for an existing Azure account isn't supported directly. However, you can create a new account in the desired country or region and then contact Azure support to transfer your subscription to the new account. This is the recommended workaround for updating the country in your payment method.

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References:

• Change contact information for an Azure billing account