website is not responding

Question

https://signup.nonprofit.microsoft.com/en-us/create-account website is not responding. i press create account and nothing happens

Answer 1

Hello @Mária Nyakas,  

Thank you for reaching out to the Q&A forum! 

For your situation, I hope you can understand that as a forum moderator, I don’t have access to internal nonprofit systems to check the backend of the signup page. 

If you have already tried clearing your browser cache or using a different browser but the “Create account” button still doesn’t respond, I highly recommend contacting the Microsoft Nonprofit team directly through the official support page: Contact Us 

• After opening the link, you can select the issue you are experiencing and click Get help. 
• You fill in the required information and then Submit request. 

I apologize for redirecting you, to help you receive faster and more accurate assistance, I’m guiding you toward a more appropriate support team and in this case the dedicated Nonprofit support team is best equipped to assist with this issue. 

I truly hope you’ll be helped by them soon. If you receive any updates or insights, please feel free to reply here. 

Thank you for your patience and understanding; I sincerely appreciate your time and cooperation. 

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Answer 2

If the website for creating a nonprofit account is not responding when you press "create account," there could be several reasons for this issue. Here are some troubleshooting steps you can try:

1. Clear Browser Cache: Sometimes, cached data can cause issues with loading websites. Clear your browser's cache and cookies, then try accessing the site again.
2. Try a Different Browser: If the issue persists, try using a different web browser or an incognito/private browsing window to see if that resolves the problem.
3. Check Internet Connection: Ensure that your internet connection is stable and working properly.
4. Disable Browser Extensions: Some browser extensions can interfere with website functionality. Disable any extensions temporarily and see if that helps.
5. Firewall/Antivirus Settings: Check if your firewall or antivirus software is blocking the website. You may need to adjust the settings or temporarily disable them to test.

If none of these steps work, it may be an issue with the website itself, and you might want to try again later or contact Microsoft support for assistance.

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References:

• Microsoft Nonprofit Support