Unable to sign in to daily challenges

Question

I am being refused sign in to daily challenges despite fact have had same log in

for years without any problems. Why am I now unable to sign in

Answer 1

Hi Flora Harbidge,
Welcome to Microsoft Q&A forum. I'm happy to help.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Contact Microsoft Rewards support.
• Microsoft Support.
• Send feedback to Microsoft with the Feedback Hub app.

Thank you for your understanding, and I hope the support team can resolve this for you soon.

Answer 2

Hello, good day and thanks for your question. May I check and check confirm if this is for Microsoft Rewards and is there an error being shown whenever you are trying to login?