verification code

Question

I can't sign into my work or school email because when I put the verification codes in it keeps saying the code is wrong and it is not.

Answer 1

Hello,

If you are trying this in the same browser, please also try using a different browser.

If you still cannot sign in after trying the password reset or password change methods described in the support article below, please contact your work or school system administrator.

Reset your Microsoft work or school account password using security info

Change your work or school account password using security info

Register the password reset verification method for a work or school account

Answer 2

If you are having trouble signing into your work or school email because the verification codes are being rejected, here are some steps you can take:

1. Verify Your Phone Number: Ensure that the phone number associated with your account is correct. Sometimes, if the number is incorrect, you may not receive the correct verification codes.
2. Use Alternative Verification Methods: If you have set up other options for security verification, try selecting those instead. This could include using an authenticator app or backup email.
3. Check for Typos: Double-check that you are entering the verification code correctly without any typos or extra spaces.
4. Clear Browser Cache: If you are using a web browser, try clearing your cache and cookies, as this can sometimes resolve issues with sign-in pages.
5. Try a Different Browser or Device: Sometimes, the issue may be related to the browser or device you are using. Try signing in from a different browser or device to see if that resolves the issue.
6. Contact Support: If none of these steps work, you may need to contact your organization's IT support or Microsoft support for further assistance.

These steps should help you troubleshoot the issue with the verification codes.