I can't sign in to Xbox

Question

When trying to start up Jigsaw, I get a message saying: We couldn't sign you in to Xbox live. I get the fault code: 0x8015DBFE. Can you help?

Answer 1

Hi Robin Brookes,

Welcome to the Microsoft Q&A forum.

The error code 0x8015DBFE usually points to a local sign‑in or connection setting on the device rather than an issue with the game itself.

Here are some possible troubleshooting steps that you can consider in this situation:

1, Sign out and refresh account access

• Sign out of the Xbox app.
• Visit Microsoft Account > Devices and remove this PC.
• Go to Xbox Account, ensure to check for age verification on your account.
• Restart the device, then sign back into the Xbox app and open Solitaire.

2, Disable network filters temporarily

• Turn off any VPN, proxy, or third‑party firewall software.
• Restart Windows and test Solitaire again.

3, Test with a new Windows user profile

• Go to Settings > Accounts > Other users and create a temporary local user.
• Sign in to that account, install Microsoft Solitaire Collection, and try signing in.

If the issue continues after these steps, all local troubleshooting has been completed. The fastest next step is to directly contact Microsoft Support.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

To troubleshoot the sign-in issue with Xbox Live and the error code 0x8015DBFE, you can follow these steps:

1. Check your Gaming Services: Ensure that your Gaming Services are up to date. You can do this by checking the version in Add or Remove Programs in settings. If it's outdated, you can force an update using PowerShell:
   • Launch PowerShell as an administrator and enter "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers"
   • Then, enter "start ms-windows-store://pdp/?productid=9MWPM2CQNLHN" to install the latest version.
2. Update the Xbox App: Make sure the Xbox App is also up to date. If your PC has been in a dev sandbox for a long time, it might not be updated. Switch to RETAIL to update it automatically. You can update it using PowerShell as well:
   • Launch PowerShell as an administrator and enter "get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers"
   • Then, enter "start ms-windows-store://pdp/?productid=9mv0b5hzvk9z" to install the latest version.
3. Check Sandbox Status: Ensure that you are in the correct sandbox. If you are in a dev sandbox, switch to the RETAIL sandbox by using the command "XblPCSandbox.exe [sandbox ID]" in a GDK command prompt.
4. Test Sign-In: After updating, try signing into the Xbox app again. If you continue to experience issues, there may be a problem with your Xbox services configuration or your account permissions.

If these steps do not resolve the issue, consider checking for any additional error messages or configurations related to your Xbox services setup.

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References:

• Troubleshooting Sign-in and Sandbox Errors
• Troubleshooting Sign-in and Sandbox Errors