I purchased Microsoft 365 inside Word on my laptopo (Rs.689 was deducted), but word shows Error Code:44 - Couldn't update license. Subscription isn't activating. Pease help

Question

I had purchased the Microsoft subscription from the Word Popup. The amount was deducted from my account. But the subscription said Error Code:- 44. I also checked the mail account is same as the purchase. Hence please help inorder to activate the subscription

Answer 1

Log into your Microsoft account on this link, do you find your subscription listed there, and if so, is the expiry date listed correctly for your new payment?

https://account.microsoft.com/services/

If so, open Word, at the top right, log out of Office, then restart (not shut down) your PC and log back into Office is your subscription then recognised correctly?

If not, go to the Payments and Billing section on your account online, do you find your payment listed there, and if so, is it indicated as successfully completed.

Answer 2

To resolve the Error Code: 44 indicating that your Microsoft 365 subscription isn't activating, you can try the following troubleshooting steps:

1. Update Microsoft 365: Ensure that your Microsoft 365 apps are up to date. Open Word, go to File > Account, and select Update options > Update now.
2. Sign out and Sign back in: Open Word, click on your name or profile picture at the top, select Sign out, and then sign back in using your Work or School account.
3. Run the Microsoft 365 activation troubleshooter: This tool can help resolve activation issues. You can find it in the Get Help app on your Windows device.
4. Check your subscription status: Go to the Microsoft 365 Admin Center and check if your subscription is active. If it’s not, you may need to reactivate it.
5. Reset Microsoft 365 activation state: You can follow the instructions in the Microsoft documentation to reset the activation state for Microsoft 365 Apps.

If these steps do not resolve the issue, consider contacting Microsoft support for further assistance.

---

References:

• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"