Qualcomm Display Service (4 times) and Hardware Error

Question

Description

Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_602d28951530038a\ARM64\qcdpps.exe

Problem signature

Problem Event Name: BEX64

Application Name: qcdpps.exe

Application Version: 1.0.4227.8600

Application Timestamp: 679563a9

Fault Module Name: ucrtbase.dll

Fault Module Version: 10.0.26100.7623

Fault Module Timestamp: 0f0471e1

Exception Offset: 000000000007ba6c

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.26200.2.0.0.768.101

Locale ID:

Additional Information 1: 58c5

Additional Information 2: 58c5a573ee28e701572708be6c8a2fc2

Additional Information 3: 2444

Additional Information 4: 2444b6e71831e5bda7a45801771f0a2d

Extra information about the problem

Bucket ID: 3b2aa3eda54b7904382076125c707090 (1738519277397373072)

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffda842c93b010

Parameter 2: fffff80269746770

Parameter 3: 0

Parameter 4: ffffda842ac35100

OS version: 10_0_26200

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26200.2.0.0.768.101

Locale ID: 18441

Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_qcdxkm8380.sys

This has been happening quite frequent than I thought. This surface laptop has just been bought in less than 3 months, and it crashed quite frequently 3-5 times in a month, is this something that expected ?

I can be contacted via [Moderator note: PII removed]@hotmail.com or [Moderator note: PII removed] or please direct me to the right centre if this is still cover under warranty, probably service centre in Singapore. Do advise.

Answer 1

Hi Boon Ann Lim,

Welcome to Microsoft Q&A!

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand how worrying frequent crashes are, especially on a few months old Surface. This is definitely not considered normal or acceptable on a new device, and your logs did point to graphics driver or hardware‑level fault.

Since you're interested in getting service under warranty, Surface purchased less than 3 months ago is well within the standard. For official information, you can refer to: How to get service or repair for Surface - Microsoft Support

1. Backup your data and remove any external accessories.
2. Register your Surface to your account (if you haven't already)
3. Make a repair request:
   1. Access: https://account.microsoft.com/devices/select-device-for-repair
   2. Select your Surface > click Next > follow the on-screen instructions.
4. You can monitor the status of your request in the Device portal.

Your crash logs justify a warranty repair or replacement, and you should proceed with Microsoft Surface service immediately rather than further troubleshooting.

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Answer 2

It appears that your Surface laptop is experiencing frequent crashes, which can be quite frustrating, especially for a device that is less than three months old. The error messages you provided indicate a problem with the Qualcomm Display Service (qcdpps.exe) and a hardware error (LiveKernelEvent with code 141). This typically suggests issues related to the graphics driver or hardware components.

Here are some steps you can take to address the issue:

1. Update Graphics Drivers: Ensure that your graphics drivers are current. You can download the latest drivers from the Surface support page.
2. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates often include important stability fixes.
3. Run Hardware Diagnostics: Utilize the built-in hardware diagnostics tools from Microsoft to identify any potential hardware issues.
4. Contact Microsoft Support: Given that your device is still under warranty, it would be wise to reach out to Microsoft Support or visit a service center in Singapore for professional assistance. They can provide specific diagnostics and repair options if necessary.

If these steps do not resolve the issue, it may indicate a more serious hardware problem that requires expert evaluation.