AADSTS5000225

Question

I am trying to log into the Azure Portal to create an App Registration (OAuth2) for a personal project. However, I am receiving the following error message:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 11a2d567-f9bd-4300-95ec-f1b9e3b89200 Correlation ID: 019c8a5f-8d12-73be-83bb-b9f1106f4f2f Timestamp: 2026-02-23 12:00:43Z

I was not aware that I had an active Azure tenant, nor have I knowingly used it before. Could you please help me reactivate or unblock this tenant so I can proceed?

Answer 1

Hi @Marco Kleinschmidt ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.
• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

---

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

The error message AADSTS5000225 indicates that your Azure tenant has been blocked due to inactivity. This can happen if the tenant has not been used for a certain period, leading to its status being marked as inactive to help reduce unnecessary expenses.

To reactivate your tenant, you can follow these steps:

1. Contact Microsoft Support: As a tenant administrator, you can reach out to Microsoft support to request reactivation of your tenant. You can find the global support phone numbers on the Microsoft support website.
2. Time Limit: Note that you must make this request within 20 days of the tenant entering an inactive state. If the tenant remains inactive for longer than this period, it will be deleted and cannot be recovered.

If you do not plan to reactivate your tenant, be aware that it will be deleted after 20 days and is not recoverable.

For more detailed guidance on handling inaccessible tenants, you can refer to Microsoft's documentation on tenant lifecycle policies.

---

References:

• Tenant inaccessible due to inactivity