i can't receive emails on my company outlook account

Question

when i try to receive any emails to my company outllook account, nothing comes through

Answer 1

Hi @Ron Thomas

Thank you for posting your question in Microsoft Q&A. 
As your description, I understand that you're experiencing an issue where your Outlook business account is not receiving emails.

To better address this issue, could you please provide the following information for the following questions:

What build of Classic Outlook are you currently using?

Can you check with the sender to confirm whether the email was successfully sent? Did sender receive any Non‑Delivery Report (NDR) or bounce‑back message?

Additionally, does this issue affect only your account, or are other accounts in your tenant experiencing the same behavior?

In the meantime, you could try to follow these steps to troubleshoot it:

Check the Junk Email folder

Outlook’s spam filter can sometimes redirect legitimate emails to the Junk folder.

Open Outlook and select Junk Email from the left sidebar.

If you find the missing email, right‑click it > Move > Inbox.

When prompted, select the option to always trust emails from that sender, then click OK.

Check if Outlook is in Offline Mode

If Work Offline is enabled, Outlook will not send or receive new messages.

Open Outlook and go to the Send/Receive tab.

Look for the Work Offline button.

If it’s highlighted, click it to return Outlook to online mode.

Review Outlook Rules

A mail rule may be redirecting incoming email to another folder.

Click the File tab in Outlook.

Under Info, choose Manage Rules & Alerts.

In the Email Rules section, review your rules.

If you find one that affects incoming messages, uncheck it to disable it temporarily.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

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Answer 2

If you are unable to receive emails in your company Outlook account, there could be several reasons for this issue. Here are some steps you can take to troubleshoot:

1. Check for Rules: Sometimes, rules may be set up that divert incoming emails to a different folder or the RSS feed. Verify if there are any rules that might be affecting your inbox.
2. Connectivity Issues: Ensure that your Outlook is properly connected to the internet. You can use the Microsoft Support and Recovery Assistant to check for connectivity issues.
3. Check for Metered Connection Warning: If your connection is metered, Outlook may restrict some functionalities. Make sure you are connected to a non-metered network.
4. Repair Outlook: If the above steps do not resolve the issue, you might want to repair your Outlook application. This can help fix any underlying problems that may be preventing email reception.
5. Check IMAP Settings: If you are using an IMAP account, ensure that the server settings are correct and that the IMAP server supports the necessary commands.

If these steps do not resolve the issue, you may need to contact your IT department for further assistance.

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References:

• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)
• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered
• Outlook 2013 or Outlook 2016 IMAP account can't download messages because of UID SEARCH command