Billing questions

Question

I would like to speak with someone about a billing issue. My credit card company flagged a charge from Microsoft as potential fraud and blocked the card. I need to know if this was an automatic renewal

Answer 1

To address your billing issue with Microsoft, it is recommended that you contact Microsoft Customer Service directly. Since your credit card company flagged the charge as potential fraud, they will be able to provide you with specific details regarding whether the charge was for an automatic renewal or another reason.

You can reach Microsoft Support by visiting their support page and following these steps:

1. Type "Contact" in the search box.
2. Click on "Get Help" and select "Contact Support".
3. Choose the appropriate product category, such as Microsoft 365 & Office.
4. Select "Manage my subscription" and confirm.
5. You can then choose to chat with a support agent or request a call back.

This will help you get the assistance you need regarding the charge and any potential refunds if applicable.

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References:

• Can I speak to someone? -- Billing issues - Microsoft Q&A Help!
• Cancel a monthly charge on my visa credit card - Microsoft Q&A