Contact Microsoft

Question

I no longer have Word; I have only Wordpad. My subscription is paid up until July 2026.

Answer 1

Do you see your Office product listed in the Installed Apps in Windows Settings? Specifically, if you have a Microsoft subscription, the displayed product name will be Microsoft 365.

Answer 2

If you have a subscription to Microsoft 365 that is active until July 2026, you should still have access to Microsoft Word. If you are only seeing WordPad, it may be due to an issue with your installation or account. Here are some steps you can take to troubleshoot the issue:

1. Check Your Subscription: Ensure that you are logged into the correct Microsoft account associated with your subscription. You can verify your subscription status by visiting the Microsoft account page.
2. Reinstall Microsoft Office: If Word is not appearing, consider reinstalling Microsoft Office. You can do this by going to the Microsoft 365 portal, signing in, and downloading the Office applications again.
3. Repair Office: You can also try repairing your Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and then choose the option to Repair.
4. Contact Support: If the issue persists, you may need to contact Microsoft Support for further assistance. They can help you resolve any account or installation issues.

Following these steps should help you regain access to Microsoft Word.