Looking for a refund

Question

My son hit purchase 4 times on the same movie and I was charged four times. How can I go about getting a refund for this purchase?

Answer 1

Hello, good day and thanks for your question. To add to the above, was the movie purchased from the Microsoft Store?

Answer 2

To request a refund for the multiple charges on the same movie purchase, you can follow these steps:

1. Visit the Microsoft Support page: Go to the Microsoft support site to find guidance on how to get a refund for your subscription or purchase.
2. Contact Customer Support: You can reach out to Microsoft Customer Service directly for assistance. They can help you with the refund process. Look for options to chat with a support agent or provide your phone number for a callback.
3. Check Refund Eligibility: Make sure to check if your situation qualifies for a refund by reviewing the refund policy on the Microsoft support site.

For detailed instructions on how to get a refund, you can refer to the following link:

• How to get a refund on a Microsoft subscription

I hope this helps you resolve the issue!