my domain is missing. I am not able to receive any emails!

Question

my domain is missing. I am not able to receive any emails!

Answer 1

Hello

Can you please be more specific about the issue, what do you mean exactly by your domain is missing?

Are you referring to free domain like outlook.com/hotmail.com, or your custom domain?

What do you mean by missing?

Is this happening on the web based version too?

Answer 2

If your domain is missing and you are unable to receive emails, there are a few steps you can take to troubleshoot the issue:

1. Verify Domain: Ensure that the new domain is verified in the Microsoft 365 portal. If it is not verified, you will not be able to receive emails.
2. Check MX Records: Make sure that the MX record for your domain points to the correct value listed in the DNS Settings section of the Microsoft 365 portal for Exchange Online. If the MX record is not set up correctly, emails will not be delivered.
3. Propagation Time: Be aware that changes to DNS records can take time to propagate. It may take up to 72 hours for the MX record to replicate across all DNS servers worldwide.
4. Check for Issues: You can check the status of your domain by going to Setup > Domains in the Microsoft 365 admin center. Look for any notifications in the Status column that might indicate issues with your domain.

If you continue to experience problems, consider setting up a hybrid deployment or forwarding emails to your Microsoft 365 users' Online Email Routing Address.

---

References:

• Email messages aren't received for a new domain that you add in the Microsoft 365 portal
• Find and fix issues after adding your domain or DNS records