Corrupted Windows 10 Update

Question

Hello, Im having issues with uninstalling a Windows Update that's corrupted. Whenever I try to uninstall I get the error:

Error: 14107

One or more required members of the transaction are not present.

The update is KB5066130, I believe it has corrupted my system. My start menu is now non responsive, so is the volume icon, network icon and battery icon from the taskbar.

I already tried to run sfc /scannow which found no issues. Tried System Restore but there is no restore point available before the update.

Answer 1

Thanks for the clarification.

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This confirms that there appears to have been a corruption in the system. Instead of trying to uninstall the update, I think it's a good idea to repair the system with an in-place upgrade.

In-place upgrade is a simple procedure, and you have the option to keep files, settings, and apps. Therefore, all your data is kept.

(If you have a third-party antivirus installed, temporarily disable it during the entire procedure.)

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Download the ISO file to perform the procedure:

1. Access the link below and click "Download now" to download the Media Creation Tool.

https://www.microsoft.com/software-download/windows10

2. Run the tool and click "Accept" to accept the terms;
3. Select "Create installation media (USB flash drive, DVD, or ISO file) for another PC" and click "Next";
4. In the "Select language, architecture, and edition" step, leave the "Use the recommended options for this PC" box checked and click "Next";
5. In the "Choose which media to use" step, select "ISO file", click "Next", select where to save, and click "Save".

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After downloading the ISO, do the following:

1. Double-click the ISO file to run it.

(After running the ISO, you may need to double-click the "Setup" file to start the procedure.)

2. On the "Install Windows 10" screen, uncheck "I want to help make the installation of Windows better" and select "Change how Windows Setup download updates";
3. On the next screen, select "Not right now" and click "Next";
4. Accept the terms of use;
5. At the "Ready to install" screen, select "Choose what to keep" and select what you want to keep.

(In this step, select "Keep personal files and apps" so all your data is kept.)

6. Click "Install" and wait for the procedure to finish. Your computer may restart several times.

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After completing the in-place upgrade, check if the problem is fixed. Then, go to Windows Update and see if there are any updates to install, and let it install them.

I don't think the update was the cause of the problem, as I also installed it when it was released and didn't have the same problem. It seems to have been an isolated case. Therefore, you can install the update normally.

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If you get any errors or the problem persists, please let me know.

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Feel free to ask any questions you may have.

Answer 2

Thank you for your quick answer. I tried booting in Safe Mode but the error still persists, Start menu and several taskbar icons are non responsive. Update still unable to uninstall.

Answer 3

Hi. I'm David, and I'm happy to help you.

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I don't rule out the possibility of system corruption; however, in many cases where this behavior occurs after an update, it may be due to third-party software running in the background.

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Please check if the same behavior occurs when starting Windows in Safe Mode

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

At the "Startup settings" step, press 4 or F4 to start Windows in Safe Mode.

You don't have to run Windows in Safe Mode forever. This is just a test to help isolate the source of the problem.

Depending on the result, I can help you identify the interfering software or proceed with repairing the system.

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Let me know the result.

Feel free to ask any questions you may have.