Camera on laptop not working

Question

Am using windows 10 ASUS laptop and my camera on the privacy and security it is still on, however i can't find the laptop camera on the list of camera when i search for camera kindly assist

Answer 1

Hi @Wende Mengele,   

Welcome to Microsoft Q&A forum. 

It is understandable how inconvenient it can be when privacy settings indicate the camera is enabled, yet the system fails to recognize the hardware.

To ensure Windows correctly detects the device, please try the following targeted troubleshooting steps: 

1/ Verify physical function keys:

• Many ASUS laptops feature a dedicated camera toggle on the keyboard.
• Please try pressing F10, F6, or the Fn key in combination with the camera icon key to see if the device re-enables. 

2/ Scan for Hardware Changes:

• Open Device Manager (right-click the Start button), select Action from the top menu, and click Scan for hardware changes.
• This command often prompts Windows to redetect a missing or disconnected camera. 

3/ Review MyASUS settings:

• If the MyASUS application is installed, navigate to Customization > Device Settings. Ensure that "Camera Privacy Mode" is not overriding your Windows configuration. 

If the camera remains undetected, please provide the following details to help narrow down the cause: 

1. When did this behavior first occur? Did it follow a specific Windows Update or the installation of new software? 
2. If you test the camera through a web-based service (such as Teams Meeting or a Zoom web test), does the hardware function there? 
3. Are there any entries listed as "Unknown Device" or marked with a yellow exclamation point under other devices or Universal Serial Bus controllers? 
4. What is the specific model number of your laptop? This is typically found on a sticker on the underside of the chassis (e.g., Vivobook S15, ZenBook UX425). 

Looking forward to your response so we can continue investigating this for you.

Answer 2

If your camera is not showing up in the list of cameras on your ASUS laptop running Windows 10, here are some steps you can take to troubleshoot the issue:

1. Check Device Manager: Ensure that your camera is recognized by the system. Open Device Manager and look under "Imaging devices" or "Cameras". If your camera is not listed, it may indicate a hardware issue or driver problem.
2. Function Keys: Look at the function keys (F1 - F12) on your keyboard. One of them may have a camera icon. Press that key or use the Fn key along with it to toggle the camera on.
3. Privacy Slider: Check if there is a physical privacy slider on your laptop that needs to be opened to access the webcam.
4. Driver Reinstallation: If the camera is still not functioning, visit the support page for your laptop on the manufacturer's website and download the latest webcam drivers. Reinstalling the drivers can often resolve issues.
5. Camera Settings: Go to the camera settings page in Windows. You can access it through Settings > Privacy > Camera. Ensure that camera access is enabled for your device and apps.
6. Troubleshoot: If the camera is still not working, you can also use the troubleshooting feature in Windows. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and find the camera troubleshooter.

If these steps do not resolve the issue, there may be a deeper hardware problem that requires professional assistance.

---

References:

• my camera does not function in windows - Microsoft Q&A
• Camera settings page